At Abir Foods, we take product quality and hygiene seriously. Since our products fall under the consumable category, we follow a strict and careful return and refund process.

Returns

Due to the nature of our products, returns are accepted only in the following cases:

• The product received is damaged
• The product delivered is incorrect or incomplete
• The package was tampered with at the time of delivery

To be eligible, you must notify us within 24 hours of delivery along with clear photos or videos showing the issue.

We do not accept returns for:

• Opened or used products
• Change of mind after delivery
• Incorrect usage or improper storage

Refunds

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method
• Processing time is 5–7 working days after approval
• Shipping charges, if any, are non-refundable unless the error is from our side

Replacements

In certain cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

How to Raise a Request

To initiate a return or refund, please contact us through:

• Our website contact form
• Official email or support channel mentioned on the website

Make sure to include your order number and proof of the issue for faster resolution.

Order Cancellations

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellations are not possible.

Final Note

Abir Foods reserves the right to approve or decline return and refund requests after reviewing each case. This policy helps us maintain hygiene, product quality, and fairness for all customers.